At 9naga, your privacy is not merely a legal obligation — it is a responsibility we take seriously. Find out exactly how your data is collected, used, and protected.
These are the principles that guide how we handle every piece of information you entrust to us.
All personal data and transactions are encrypted using AES-256 and SSL/TLS standards. Your information cannot be accessed by any unauthorised party.
9naga has never and will never sell member personal data to any third party for marketing or commercial gain.
You may request access to, correction of, or deletion of your personal data at any time by contacting the 9naga support team.
Member data is stored on servers separate from operational accounts, with strict and recorded access for every authorised party.
We only collect data that is genuinely necessary for platform operations. No excess information is gathered without a clear and legitimate purpose.
9naga's privacy policy complies with internationally recognised data protection standards, ensuring your data is handled responsibly and transparently.
Welcome to the 9naga Privacy Policy page. This document clearly explains how we — 9naga — collect, store, use, and protect the personal information you provide when registering and using our platform.
This Privacy Policy applies to all users of the 9naga platform, including the official website at 9naga.pro, a mobile app for Android and iOS, and all related services. By registering an account or continuing to use the platform, you are deemed to have read and agreed to this policy.
We understand that privacy is deeply personal. The trust you place in us to handle your personal data is something we never take lightly. That is why we are committed to being fully transparent about our data handling practices.
9naga only collects data necessary to provide platform services safely and efficiently. Below are the categories of data we collect and their purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Identity verification (KYC) and fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, customer support, and notifications |
| Financial Information | Payment method details, deposit and withdrawal records | Transaction processing and legal compliance |
| Usage Data | Game history, login activity, game preferences | Service improvement and personalised experience |
| Technical Data | IP address, device type, browser version, operating system | Account security and suspicious activity detection |
| Cookie Data | Language preference, session status, display settings | Smoother platform functionality and user experience |
Every piece of data we collect has a clear purpose. 9naga does not use your data for any purpose beyond what is stated here without obtaining your consent first.
9naga does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, we may share data with the following parties:
The security of your personal data is our highest priority. 9naga continuously invests in the latest security infrastructure to ensure your data remains protected at all times.
While we take all reasonable precautions, no digital system is 100% foolproof. In the event of a security incident affecting your data, we will notify you within 72 hours in line with industry best practices.
9naga uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the 9naga platform.
As a 9naga member, you have full rights over your personal data. The following rights are available to you at any time:
You may request a copy of all personal data we hold in relation to your account.
If the data we hold is inaccurate or incomplete, you may request a correction promptly.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
The 9naga platform is strictly for adults aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.
Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe your child has registered an account on 9naga, please contact us immediately so we can take appropriate action.
9naga retains your personal data for as long as your account is active or as needed to provide services. After account closure, data is kept for the following periods in accordance with legal and operational requirements:
Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our team is ready to assist through the following channels:
We are committed to responding to all privacy-related inquiries within 3 working days. For formal requests such as data access or deletion, the processing period is up to 14 working days.
With top-tier data protection and a transparent privacy policy, you can enjoy your online gaming experience worry-free. Join over 500,000 members in Malaysia at 9naga today.